We have put together a list of common questions which users ask us when using the VisuaLearning Platform. If your question is not answered here please do not hesitate to contact us for further help and assistance.
General Questions
I have forgotten my username or password, how do I find out what it is?
If you have forgotten you username or password contact your school website administrator. If you know your username but have forgotten your password you can click on the ‘forgotten Password’ link. If your website administrator is unavailable you can contact VisuaLearning by sending an email to info@visualearning.co.uk stating your name, school and username if known.
I know my username and password is correct but it still won’t log me in.
This could be because your password has been entered in correctly too many times and your user account has been locked for security reasons. Your school website administrator can unlock your user account. If your website administrator is unavailable you can contact VisuaLearning by sending an email to info@visualearning.co.uk stating your name, school and username.
I want to add more than one user at a time, how can this be done?
VisuaLearning can perform a bulk upload if you export data from your information management system. Please contact us to find out what information we need you to export.
How do I see who has visited my website?
If you have backoffice access you can click on the ‘Reports’ tab to view your website statistics.
I’ve approved a document created by a reporter but it still appears in my ‘New Notifications’.
These are only notification messages; you have to mark them as ‘read’ if you want them to be removed.
CMS Content Creation – Folders
I’ve added a document to a folder but it says the folder is empty.
You need to make sure that your document is the default page of the folder. You can specify this by editing the properties of the document and selecting ‘yes’ next to the option ‘Default Page for Folder?’.
I have added a new document but the folder I want to publish to is not available.
This could be because you do not have access to the folder; please see your school website administrator to amend your content creation access rights.
CMS Content Creation – Documents
I’ve deleted a document but didn’t mean to, how do I get it back?
If you deleted the document in the backoffice you can retrieve the document by clicking in the ‘wastebasket’ section.
I’ve added a table but it jumps to the bottom of the screen, what have I done?
Your table may be too wide for the content area of the template. Right hand click on the table and go to the table properties, change the width of the table to 100%.
I have selected a file to upload but nothing happens, why can’t I upload it?
The file may be too big so the system is timing out or the file you are trying to upload could be a file type which we do not support. We accept all file types except the following file extensions; .scr (screensavers), .bat (batch files), .exe (executable files) and .wsh (windows scripting host files).
I want to upload an html file within assets but it says the document was not uploaded as it is an illegal file.
You cannot upload a html file to the assets as it may contain dangerous code. What you need to do is create a new document on the site and hit the source button. You then need to open the html file on your local computer with a program like notepad and copy everything between the <body> </body> tags and paste it into the new document source section and it will accept it. The html code however may need slight adjustment for any links or images.
I’ve added a document to the website but cannot see it, where has it gone?
You may have added the document to a hidden or secure folder.
I’ve created a new document and clicked on save but it isn’t live on the website.
If you created your document in the frontoffice (not administration) and you’re an editor you have to publish your document from your ‘current drafts’ area. If you are a reporter you have to submit your documents for approval from your ‘current drafts’ area.
I’ve made a change to a document but want to go back to a previous version.
If you login to the frontoffice (not administration) you can search for your document in the ‘edit existing documents’ list and click on the revision icon on the right-hand side of the document title (blue egg timer). From here you can revert back to previous versions of the document.
I can't seem to apply a hyperlink within the forum I have created, can this be done?
Yes, links are automatically generated in forums but the URL must start with either “www. or “http:// . For example www.visualearning.co.uk or http://visualearning.net.
I have chosen to insert an image/link but nothing happens.
You need to make sure that you do not have your pop ups blocked for your school website.
There is a news section on the homepage, how do I update the news stories?
You will need to add a new ‘news item’. The homepage will display the most recently added news items; however the old news items will not be deleted.
I’ve copied some text into the content editor but I’ve got extra gaps, text is in bold, capital letters are missing.
This can happen when you copy text into the content editor if it has come from a Microsoft Word Document (or similar application). We recommend that when you copy text into the content editor that you use the ‘paste from Word’ feature which can also be found on the main tool bar (clipboard icon with blue Microsoft Word Logo). If you paste directly into the content editor box the system should give automatically ask you if you want to clean you text before pasting.
I’ve added a new document but when I view it on the website I get an error message.
This may be happening if you put more than one ‘full stop’ in the document title. The URL is formed from the document title and cannot have multiple ‘full stops’ in it.
I want to put a £ sign in the document or folder title or Description but all I get is a square symbol.
This works fine in the main content area, however on the 'Properties' page the editor will not take a simple £ sign. To insert the sign write £
This works fine in the main content area, however on the 'Properties' page the editor will not take a simple £ sign. To insert the sign write £
CMS Content Creation – Images
I have lots of images to add but don’t want to add them one by one.
You can create a zip file and upload multiple images using the add multiple images section.
I have selected an image to upload but nothing happens, why won’t it upload?
The file may be too big so the system is timing out or the file you are trying to upload is probably a file type which we do not support. You need to make sure your image is one of the following files; .JPG, .GIF, PNG and TIFF this is not the case it may be that you have forgotten to give the image a title.
I have pasted an image into the content editor but when I publish the document it does not appear.
You have to upload the images which you want to use.
I’ve inserted an image but want to reposition and resize it, how do I go back to the image properties?
Within the content editor you need to right-hand click on the image and select ‘Image Properties’ from the menu which will allow you to change your image properties.